Is it an emergency and what do I do?
Identifying the problem and common first aid.
Hours & Fees
Pet Emergency and Referral Center is open 24 hours, every single day of the year for emergency and emergency surgery care. You can ALWAYS call or come in to reach a staff member who can help in the case of an emergency or guide your next step in regard to specialty care. Some of our specialty services may not be available at all times such as neurology, cardiology, and elective surgery but you can always call to set up an appointment or ask questions and we will be more than happy to help guide you.
Regarding payment: We accept major credit cards including Visa, MasterCard, American Express, and Discover. Payment is due at time of service and a deposit is required for patients being hospitalized and/or having surgery. Personal checks can be used but must be approved through TeleCheck prior to acceptance, which is done in our office. Unfortunately, we have tried to provide billing and payment plans numerous times in the past and have found this to be a non-viable way for us to conduct business, therefore we do not offer credit through billing or payment plans. We do accept CareCredit to help with payments. For more information regarding CareCredit and to apply click here.
Hours: Open every day 24 hours for emergencies, transfers, and walk-ins.
Fees: $85 Emergency fee. Estimate given for additional diagnostics or treatments if necessary.
Emergency services are available 100% of the time, day or night. The emergency fee is $85 which includes the examination and consultation with the doctor on staff. After assessment has been made, any further diagnostics or treatment will be explained and estimates presented for approval.
Patients transferring from their primary care facility for further inpatient treatment are not charged an emergency fee; however, it is imperative that we receive a phone call or medical record from that day from your primary care for this to be in effect. That way we can be up to date on what has been done and what needs to be done to provide accurate and efficient diagnosis and treatment.
Hours: Mon through Fri
Surgery hours in afternoon and into evening.
Fees: $99 Evaluation and consultation. Estimates given for surgery or other treatment.
Dr. Hanson, Dr. Fiore ,and the surgical team hold appointments at Pet Emergency and Referral Center Monday through Friday from 8 a.m. until noon at which point the surgical team begin surgeries in the afternoon. Appointments in the afternoon can be arranged but may require flexibility regarding wait times or dropping off a patient since these are surgery hours. The surgical examination and consultation fee is $99 and any further diagnostics or treatment will be presented as an estimate for your approval. Consultation with Dr. Hanson or
Dr. Fiore does not obligate your pet to have surgery and all diagnostics and treatment options will be discussed in detail prior to any surgical procedure being decided upon.
Patients hospitalized and recovering from surgery are cared for around the clock even if Dr. Hanson or Dr. Fiore are not in the hospital. Our Emergency department hold medical rounds with our surgeons and one or both surgeons are alerted to any significant changes.
Note that while Dr. Hanson personally only performs surgery at PERC on Thursdays and Fridays he does have office and surgery hours in his Stuart location on Tuesdays and Wednesdays (772-220-8485).
Mon through Thursday
8:30 a.m. to 5:00 p.m.
Neurology consult fee is $115. This includes examination and consultation with Dr. Johnson. Estimates given for all diagnostics and treatments.
Dr. Johnson is a board certified specialist as a Diplomat of the American College of Veterinary Internal Medicine-Specialty of Neurology. Dr. Johnson and her team are dedicated to providing unmatched medical and neurosurgical care for companion animals in South Florida.
Our neurology service is available by appointment Monday through Thursday from 8:30 a.m. until 5:00 p.m. Hospitalized patients and emergency patients are cared for after hours by our emergency team with supervision and orders from Dr. Johnson and the neurology service.
Mon through Thursday
9 a.m. to 5:00 p.m.
Internal medicine consult fee is $120. This includes examination and consultation with Dr. Lechner. Estimates given for all diagnostics and treatments.
Dr. Lechner is a board certified specialist as a Diplomat of the American College of Veterinary Internal Medicine. Dr. Lechner and her team are dedicated to providing compassionate and detailed care for complex and chronic illnesses for cats and dogs and provide information and understanding to their owners.
Our Internal Medicine service is available by appointment Monday through Thursday from 8:30 a.m. until 5:00 p.m. Hospitalized patients and internal medicine patients in emergency situations are cared for after hours by our emergency team with supervision and orders from Dr. Lechner and the internal medicine service.